Safeguarding
Keeping children safe online
How we protect every child in our lessons, the Learning Portal and the Study Zone.
Last updated 5 November 2026
The short version
- Every teacher is qualified and DBS checked.
- Lessons only happen on TCEC accounts, never on personal ones.
- Teachers never contact learners privately outside TCEC's systems.
- Parents can see their child's messages and can sit in on a lesson.
- Any concern goes straight to our Designated Safeguarding Lead.
Our promise
Every child has the right to learn safely. Everyone who works with TCEC follows this policy, and it's reviewed every year.
Who we work with
All teachers are qualified, hold an enhanced DBS check, and give two references before they start. Everyone has safeguarding training every year.
Online lesson rules
- Lessons run on TCEC accounts only
- Learners use first names only
- Teachers never ask learners to contact them privately
- Chat with teachers happens in the portal, where parents can see it
- Lessons are not recorded unless we tell you first
Designated Safeguarding Lead
Name, role. Email safeguarding email.
Raising a concern
If you're worried about a child's safety or anything that happened in a lesson, contact our Designated Safeguarding Lead the same day. If a child is in immediate danger, call 999.
You can also call the NSPCC helpline on 0808 800 5000. Children can call Childline free on 0800 1111.