Payments
Programme fees secure your child's place and your tutor's time for the full programme. Once the cancellation period below has ended, fees are non-refundable, because your child's place and tutor time are reserved for the whole programme. If anything changes on your end, get in touch. We are always happy to talk through your options.
Your Right to Cancel
You have the right to cancel this agreement within 14 days, starting the day after you enrol, without giving a reason.
To cancel, email info@thechildrenseducationcentre.com or use the cancellation form we will send you with your welcome email. We will refund what you have paid, minus the proportion for any lessons already delivered, within 14 days of hearing from you. The proportion is the number of lessons delivered divided by the total lessons in the programme, multiplied by the programme fee.
If you ask us to start lessons before the 14 days end, you agree to pay for the lessons delivered up to the point you cancel.
Payment Disputes
If something doesn't look right about a charge, please contact us directly first, most issues are sorted out quickly once we understand what's happened. If a dispute or chargeback is raised with your bank or card provider instead, we'll respond with evidence of the service provided (session and portal records, and this signed agreement), and we reserve the right to pause your child's tuition and portal access while the dispute is being resolved.
Cancellations & Rescheduling
We know life happens, and a missed lesson is never a lost one.
- We do not cancel live lessons, but we are happy to reschedule. Please give at least 48 hours' notice.
- Request a reschedule through your learning portal by submitting an absence request. Your tutor will review it and offer the next available day.
- Each family can reschedule one lesson per 4-week cycle at standard notice.
- If something more urgent comes up, such as a genuine family emergency or illness, tell your tutor. These are reviewed with care and are not treated as a lost lesson, even outside the usual notice period.
If We Need to Reschedule
Occasionally your tutor may need to reschedule a lesson too. If this happens, we will always give as much notice as possible and offer the next available slot first.
Lesson Expectations
To make sure every student gets the most from their programme, we ask that:
- Students arrive on time and ready to learn, in a quiet space, with a charged device and a reliable internet connection.
- Cameras stay on for the whole lesson. This is how your tutor knows your child is taking part.
- Homework is completed by the deadline your tutor sets.
- Everyone is respectful in lessons. If a student is removed from a lesson for inappropriate behaviour, they cannot rejoin that session and we will contact you.
The Learning Portal and Weekly Reports
Your child will have a Learning Portal login for homework, progress and revision resources. We send you a weekly report covering topics, homework, attendance and behaviour. It depends on your child attending lessons and using the portal, so please help them make it part of their routine.
Support
For any technical problem, email info@thechildrenseducationcentre.com. We will reply within 48 hours.
Your Child's Wellbeing
We're committed to a safe, respectful learning environment for every child. If you ever have a concern, please reach out to us directly, we take this seriously.
Questions or Concerns
If anything in these terms isn't clear, or something doesn't feel right once you've started, talk to us. We'd always rather sort it out together than have you carry a worry alone.